Shipping Policy

Last updated: 28th July 2024

nattier! brand owned by Natasha Aggarwal Designs (going forward we will refer to only as nattier!

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Natasha Aggarwal Designs, DLF Phase 2, Gurgaon, Haryana 122001
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Nattier, accessible from https://www.nattier.co.in
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Duration

  • We endeavor but do not guarantee to deliver the products to buyers within 7-12 working days from date of order. This is due to the nature of our products being handmade and in batches to ensure the highest quality and taste. 
  • Upon placing your order we will confirm back to you via Email / SMS / WhatsApp the estimated date of delivery within 2 working days.
  • Further updates shall be periodically given to you via the courier partner and / or Us. 

Other factors leading to a delay in delivery may be through the courier partner, transporters’ strike, force majeure, natural disasters, inclement weather, public holidays, and factors out of our control etc. We will not be held responsible for any such delays. We reserve the right to make delivery of the goods by installments. If the goods are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if we fail to deliver any one or more of the installments or if you have a claim in respect of any one or more of the installments. If you fail to take delivery of the goods, we may at our discretion charge you for the additional shipping cost.

If you have specified a third party recipient for delivery purposes (for example as a gift) then you accept that evidence of a porch delivery at the address given (or at that delivery address) is evidence of delivery and fulfillment by us of our obligation. Also, an optional sms with multiple delivery options is shared by our delivery partner wherever the service is available. Choosing an option is not mandatory, however, in the case, a customer chooses a custom delivery option, all liabilities of service / product delivery now would transfer to the customer, and we will be absolved of responsibility, thus evidence of delivery and fulfillment by us of our obligation. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process.

Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to the following:

(i) unavailability of the relevant product;

(ii) failure of the concerned manufacturer/supplier/designer/importer to deliver relevant product to us;

(iii) poor/improper/defective quality of the relevant product ascertained through our quality audit process; and

(iv) inaccuracies or errors in product or pricing information. In the event of any circumstance(s) as aforementioned; you shall not be entitled to any damages or monetary compensation.

In the event we are unable to deliver the confirmed order(s) as mentioned herein above and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account.

Incase you do not receive your order within the specified time please get in touch with us at:
Email: hello@nattier.co.in
Phone: 7701950883

Free Shipping

Free shipping is applicable on all prepaid orders.  INR 100/- will be applicable on all COD orders. This is only valid if the order is sent to one address. In the case of gifting and customized orders which you order from us through phone or email additional charges may be incurred on shipping. Our shipping partners are Delhivery & Shiprocket partners.